Find the Answer Before You Contact Support
Most questions we receive fall into a handful of areas: how to fund your account, how withdrawals are processed back to your mobile wallet, what happens when a payment is pending, and how to sort out account access issues. This page covers all of them directly. If you deposit using bKash, the payment goes through the number shown at the cashier screen
— you confirm with your PIN and the funds appear in your account balance. Nagad and Rocket follow the same path. For withdrawals, you enter your wallet number under the cashier tab, request the amount, and we process it back to the same wallet used for the deposit. Account questions — login, OTP, password reset — are also covered below. If you
still need help after reading, our support team is a message away. Availability of services depends on your local law and eligible region.
- bKash
- Nagad
- Rocket